Refund & Returns
How do I track my order?
Once your order is ready to be shipped you will receive an email notification with your tracking number. Please allow 1-2 days for processing on all orders.
How can I contact you?
Please contact our customer service team at hello@farailondon.com.
Why hasn't my international item been delivered to me yet?
International orders are subjected to clear customs. Depending upon volumes at customs, delays may occur. If you track your item online and the status shows it is with customs, please note we cannot intervene, but will be delivered by the carrier promptly upon release.
Will I have to pay Taxes & Duties on top of my order?
Farai London is not liable for any customs clearance fees in your country. Our prices do not include relevant overseas duties and other customs charges you may incur when purchasing and importing you your country.
