Kaia Ring Cutout Maxi Dress

We hope you love your Farai London piece. If for any reason it’s not quite right, we’re here to help.

You may request a return for full price items within 14 days of delivery, provided all conditions below are met.

Return Eligibility

To qualify for a return, items must be:

✔ Unworn, unwashed, and unused
✔ Free from stains, makeup, fake tan, deodorant, or perfume
✔ Returned with security tags intact
✔ Requested via our official Returns Portal
✔ Returned in original condition and packaging

Any item that does not meet these requirements may be rejected and returned to the sender.

How to Request a Return

All returns must be submitted through our Returns Portal:

📦 Start your return here:
👉 https://farailondon.aftership.com/

Please ensure your return request is submitted within 14 days of delivery.

If you’re unsure about sizing or fit before returning, we’re happy to help:
📩 hello@farailondon.com

International Returns (Outside the UK)

All international returns must be sent using a prepaid UPS return label.

When submitting your return, please select the correct option:

• International Returns — £30

Within 24 hours, you will receive:
📩 A prepaid UPS return shipping label
📄 A commercial invoice

Both documents must be printed and securely attached to your parcel.

Failure to include the commercial invoice may result in:

• Customs delays

• Parcel rejection

• Seizure or destruction by customs authorities

Using our prepaid return process ensures:
✔ Correct customs documentation
✔ Duties fully prepaid
✔ Secure and tracked return transit
✔ Faster processing
✔ No risk of customs refusal

Refund Approval & Processing

Refunds are issued only after:

✔ The item has arrived back at our warehouse
✔ The item has passed a physical inspection
✔ The return matches the original return request

Once approved, refunds are processed to the original payment method.
Please allow several working days for funds to appear, depending on your bank.

Return shipping fees are non-refundable, unless:

• We sent the incorrect item, or

• The item is confirmed as faulty

Final Sale Items

Items marked as “Final Sale,” “Last Chance,” or “Clearance” are not eligible for return, refund, or exchange.

These items are sold at a reduced price and excluded from change-of-mind returns, including size, colour, or style exchanges.

This does not affect your statutory rights under the Consumer Rights Act 2015.
If a Final Sale item is faulty or not as described, you may be entitled to a repair, replacement, or refund in line with your legal rights.

By completing a purchase of a Final Sale item, you acknowledge and agree that the item is non-returnable except where required by law.

Agreement to Policies

By purchasing from Farai London, you agree to our:

• Shipping Policy

• Customs Policy

• Returns Policy

• Final Sale Terms